Conditioning Control PanelWho This Policy Applies To
This policy covers subscriptions to Conditioning Control Panel ("CCP") sold by CC Labs S.r.l.s. and billed through PayPal. It forms part of our Terms of Service. See also our Privacy Policy and our Legal Notice.
There are two paid plans:
- Basic - 6.00 EUR per month, plus the VAT of your country.
- Prime - 10.00 EUR per month, plus the VAT of your country.
Both are billed monthly by CC Labs S.r.l.s. through PayPal, and renew automatically until you cancel. There is no free trial and no minimum term. The free tier of CCP costs nothing and does not require a subscription.
Subscriptions bought elsewhere
If you subscribed through Patreon or SubscribeStar, that platform is the seller and its own cancellation and refund terms apply, not this policy. Cancel there, using that platform's account settings. We can still help you work out which platform is billing you: write to support@cclabs.app.
How to Cancel
You can cancel at any time. You do not need to give a reason.
- In your account. Sign in at app.cclabs.app, open Account > Subscription, and press Cancel subscription. If you pay with a PayPal account, you can also cancel it from your automatic payments on PayPal.
- By email. Write to support@cclabs.app from the email address on the account and ask us to cancel. We will confirm by reply.
Cancelling stops the next payment. It does not delete your account or your data. If you want your account deleted as well, use the Delete Account button in the app's Settings tab, or see the Your Rights section of the Privacy Policy.
What Happens When You Cancel
- Your paid features stay active until the end of the period you have already paid for.
- No further payments are taken.
- When the paid period ends, the account drops to the free tier. The free tier stays available for as long as you want it.
- Your progression, settings and saved data are not deleted by cancelling. Features that need a paid plan simply stop being available.
- You can subscribe again later at the price shown at that time.
Your 14-Day Right of Withdrawal (EU/EEA Consumers)
If you are a consumer resident in the European Union or the European Economic Area, you normally have 14 days to withdraw from a distance contract, without giving a reason and without penalty. The period runs from the day the contract is concluded.
How the right works at our checkout
A CCP subscription is digital content supplied without a tangible medium, and we start supplying it immediately so that you can use the paid features straight away. Before you pay, the checkout asks you to tick a box that reads:
"I request that CC Labs S.r.l.s. begins supplying the subscription immediately, and I acknowledge that once supply has begun I lose my right of withdrawal."
Under article 59, paragraph 1, letter o) of the Italian Consumer Code (Codice del Consumo, D.Lgs. 206/2005), the right of withdrawal does not apply to the supply of digital content not on a tangible medium when performance has begun with your prior express consent and with your acknowledgement that you thereby lose the right of withdrawal. Ticking that box is that consent and that acknowledgement, and we record it with your order.
If you did not tick the box, or supply has not started
You keep the full 14-day right of withdrawal. To use it, send a clear statement to support@cclabs.app before the 14 days are up, saying that you withdraw from the contract. Give the email address on the account and the date of purchase. You do not have to use any particular form of words. We refund you in full within 14 days of receiving the notice, to the payment method you used.
This does not remove your other rights
Nothing in this policy limits the rights that EU and Italian consumer law give you, including the remedies for digital content that does not conform to the contract.
In practice you may never need this right. The refund policy in the next section is broader than the statutory minimum: it is not limited to 14 days, it does not depend on whether you used the features, and it applies to everyone who buys from us, wherever they live.
Refunds
Satisfied or refunded. If you are not happy with a subscription charge, you get it back. You do not have to justify the request, and we do not check what you used.
Your most recent charge
Refunded in full on request, for any reason, no questions asked. Email support@cclabs.app from the address on your account and say you would like it refunded. That is the whole process.
Older charges
Refunded on request as well. We look at these one at a time rather than automatically, because older payments often cover several billing periods, and sometimes a platform other than ours did the charging. Ask the same way, from the same address, and tell us roughly which charges you mean. We will come back to you with what we can refund.
What you need to send us
Nothing beyond an email from the address on the account. If you have the date or the amount to hand, it makes our side quicker, but it is not a condition and we will not ask you for a reason.
How refunds are paid
Refunds go back to the payment method you used, through PayPal. We issue the refund within 10 business days of your request. How long it then takes to appear on your statement is up to your bank or card issuer, and is usually a few working days more.
If you subscribed through Patreon or SubscribeStar, that platform took your money and its own refund process applies. Write to us anyway if you are not sure who charged you, and we will point you to the right place.
Cancelling on its own does not trigger a refund: by default you keep access to the end of the period you have paid for. If you would rather have the money back than the remaining access, say so and we will refund it.
Accounts Terminated for Policy Violations
If we terminate an account for a breach of the Prohibited Content or Acceptable Use sections of the Terms of Service, the most recent subscription charge is refunded in full. Losing the account does not mean losing the money as well.
Alongside that:
- We tell you which rule was broken, unless the law stops us from doing so.
- You can reply and contest the decision at legal@cclabs.app. The Complaints Policy sets out how that is handled and how long it takes.
- If we got it wrong, we reinstate the account and you can pick up where you left off.
Terminating an account for a policy breach does not affect the consumer rights described in the sections above, and it does not remove your right to take a dispute to the bodies listed under Consumer Dispute Resolution in the Terms.
Contact
Billing, cancellation and refund requests: support@cclabs.app.
Legal notices: legal@cclabs.app.
CC Labs S.r.l.s.
Via Marconi 60, 80056 Ercolano (NA), Italy
P.IVA and codice fiscale IT11045351217 · REA NA-1150672
PEC: cclabs@pec.it
We answer billing and refund email within 5 business days.
Last updated: 14 September 2026